MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
twoodcc
Apr 5, 09:55 PM
interesting. hope this really happens, and it's good! and cheaper too!
PhantomPumpkin
Apr 27, 10:55 AM
The difference is a question of access. To get at the records kept by your cell phone provider, you need a subpoena. Any roommate/guest/thief/stalker with access to your computer or iPhone can get the data off your iphone or the backup as it exists right now. I don't mind the former, but I want to do everything I can to prevent the latter.
Keep better tabs on your phone. Encrypt the computer backup. Yeah yeah, I know sometimes we lose things. Hell, I've lost my iphone in my couch and took a half hour to find out WHERE in the couch it went.
Even still, you have to take some responsibility at some point. We can't all rely on Apple/Google/Purina Brand Puppy Chow to keep our data completely 100% safe. As they say in the IT security industry, "Your biggest threats are the end users". Technology can only go so far.
If you're REALLY paranoid, install Where's my Iphone, and if you lose it, remote wipe it.
Keep better tabs on your phone. Encrypt the computer backup. Yeah yeah, I know sometimes we lose things. Hell, I've lost my iphone in my couch and took a half hour to find out WHERE in the couch it went.
Even still, you have to take some responsibility at some point. We can't all rely on Apple/Google/Purina Brand Puppy Chow to keep our data completely 100% safe. As they say in the IT security industry, "Your biggest threats are the end users". Technology can only go so far.
If you're REALLY paranoid, install Where's my Iphone, and if you lose it, remote wipe it.
kdarling
Mar 22, 06:30 PM
I would really love for the Playbook or the Touchpad to succeed over the fragmented Android POS ecosystem. The HTC tablet that they announced today won't even come with Honeycomb.
If you meant the HTC View for Sprint (aka the Flyer), then I don't think it needs Honeycomb right away to become popular.
It'll start with Gingerbread, Sense and the Scribe pen technology, which is plenty to play and be useful with.
I'm looking forward to trying its ability to allow typed, drawn, and voice memos during the day, saved into Evernote. Latest demo video here (http://www.youtube.com/watch?v=dVK-OTnxnp0). HTC is going out on a limb here, but I think it's a good one.
If you meant the HTC View for Sprint (aka the Flyer), then I don't think it needs Honeycomb right away to become popular.
It'll start with Gingerbread, Sense and the Scribe pen technology, which is plenty to play and be useful with.
I'm looking forward to trying its ability to allow typed, drawn, and voice memos during the day, saved into Evernote. Latest demo video here (http://www.youtube.com/watch?v=dVK-OTnxnp0). HTC is going out on a limb here, but I think it's a good one.
j_maddison
Sep 19, 05:22 AM
In Macbook/Pro are updating in Novemeber...It means Apple is 3 months behind all laptop manufactures...
I seriously doubt that Apple will let that happen, but then again, they are apple, they think differently!
Yep they do think 'differently', sadly it backfires on them occasionally. They already have the label of being a company that sells expensive/ overpriced hardware. Now they're risking developing a reputation for outdated hardware. Clever marketing there Apple :rolleyes:
I seriously doubt that Apple will let that happen, but then again, they are apple, they think differently!
Yep they do think 'differently', sadly it backfires on them occasionally. They already have the label of being a company that sells expensive/ overpriced hardware. Now they're risking developing a reputation for outdated hardware. Clever marketing there Apple :rolleyes:
Sweetfeld28
Jul 14, 03:56 PM
i always thought it would make more sense to have the power source at the bottom, yes it would help to lower the center of gravity, but would also help desipate the heat generated from it as well. Once the heat would raise from it, the fans in the middle would help to pull it out quickly, unlike if it was at the top and have all the heat from it rise to the top.
Correct me if i am wrong, as i do not own a G5. But, in my MDD G4 my power supply is at the top, and do notice that my big fan in the middle does tend to run at higher speeds in these hotter summer months.
ryan
Correct me if i am wrong, as i do not own a G5. But, in my MDD G4 my power supply is at the top, and do notice that my big fan in the middle does tend to run at higher speeds in these hotter summer months.
ryan
zoran
Oct 15, 02:55 PM
... hmmm ... i just ordered a mac pro quad 3ghz ... 8 cores would be somehow nicer ;)
.a
cancel the order while its not too late! :)
.a
cancel the order while its not too late! :)
-aggie-
Jun 11, 08:32 AM
With the Shack getting the iPhone, the iPhone may have finally jumped the shark.
tortoise
Aug 7, 06:32 PM
I wonder how "Time Machine" is implemented.
Probably the same way it is in scalable transactional databases that use multi-versioning concurrency protocols (e.g. PostgreSQL and Oracle). No data is over-written, and every "update" actually creates a new record version. The concept is virtually identical, except that in databases the default behavior is to delete old versions that no transaction is using any more. Such file systems are often implemented now as MVCC-style databases with file system semantics.
In fact, PostgreSQL used to have a feature many years ago called "time travel" that would let you query a consistent view of the database at any point in its past.
Probably the same way it is in scalable transactional databases that use multi-versioning concurrency protocols (e.g. PostgreSQL and Oracle). No data is over-written, and every "update" actually creates a new record version. The concept is virtually identical, except that in databases the default behavior is to delete old versions that no transaction is using any more. Such file systems are often implemented now as MVCC-style databases with file system semantics.
In fact, PostgreSQL used to have a feature many years ago called "time travel" that would let you query a consistent view of the database at any point in its past.
Cougarcat
Mar 26, 12:56 PM
Do you use stacks for accessing applications? If yes, then why wouldn't you want to use launchpad?
I use Spotlight, but Launchpad is terribly inefficient compared to stacks. You have to click on its icon to invoke it, hunt through potentially a bunch of different screens, click on a folder if you've organized your apps, and then click on your app. With stacks, I move my cursor down to the dock, click on the appropriate stack, and then click on my app. 2 clicks vs a button press, a bunch of swipes, hunting, and 2 more clicks.
I use Spotlight, but Launchpad is terribly inefficient compared to stacks. You have to click on its icon to invoke it, hunt through potentially a bunch of different screens, click on a folder if you've organized your apps, and then click on your app. With stacks, I move my cursor down to the dock, click on the appropriate stack, and then click on my app. 2 clicks vs a button press, a bunch of swipes, hunting, and 2 more clicks.
Nuck81
Dec 8, 07:53 PM
so its been out for some time, would you guys recommend this game? i do enjoy racing games, and am very close to buying it - just need somebody to push me over the edge!
Buy it, you won't regret it. And if you do, return it and get your money back...
Buy it, you won't regret it. And if you do, return it and get your money back...
diamond.g
Apr 11, 02:44 PM
and i got an HTC INspire for $20 that is better than my old 3GS
At some point and time there will be a free (American) iPhone. I seem to remember our colleagues in other countries mentioning that they get free iPhones if they pay for the more expensive service.
At some point and time there will be a free (American) iPhone. I seem to remember our colleagues in other countries mentioning that they get free iPhones if they pay for the more expensive service.
EricNau
Aug 17, 09:51 AM
I think that these tests are poor regardless of the results. Testing is all based on evidence and I see none, just what they say are the results.
When you run a test you normally document the process for the test conditions. You don't just say Photoshop CS2 - MP aware actions, but which ones - why didn't they use the Photoshop test.
"For FCP 5, we rendered a 20 second HD clip we had imported and dropped into a sequence."
Does this mean they imported a 20 second clip into a sequence and had to render the clip before it would play with the rest of the sequence.
They basically used the render tools in the sequence menu. Why measure something like that.
Puzzle designer wedding dress
kate middleton wedding dress
kate middleton wedding dress
we asked top wedding dresses
While the newly engaged Kate
Middleton#39;s wedding dress.
When you run a test you normally document the process for the test conditions. You don't just say Photoshop CS2 - MP aware actions, but which ones - why didn't they use the Photoshop test.
"For FCP 5, we rendered a 20 second HD clip we had imported and dropped into a sequence."
Does this mean they imported a 20 second clip into a sequence and had to render the clip before it would play with the rest of the sequence.
They basically used the render tools in the sequence menu. Why measure something like that.
JGowan
Aug 6, 07:25 PM
It won't be a live video stream. In the afternoon Apple will begin streaming a compressed HD recording of it. I guess you'll have to go to a terrestrial café system. Have you complained to your Satellite provider?
I know it won't be live, but that's ok -- I just hate missing a Steve keynote -- I've watching them for several years now...
It's the streams I can't get w/the satellite internet. What exactly is a terrestrial café system? (And I haven't complained... this Apple stream thing is the only thing I've not been able to view... everything else works fine so I don't know what the deal is.
I know it won't be live, but that's ok -- I just hate missing a Steve keynote -- I've watching them for several years now...
It's the streams I can't get w/the satellite internet. What exactly is a terrestrial café system? (And I haven't complained... this Apple stream thing is the only thing I've not been able to view... everything else works fine so I don't know what the deal is.
Cinch
Aug 11, 11:39 AM
This is probably the rumored Apple product I look forward to the most. Could really use a new phone, :p.
I agree at least since the iPod. As an investor, I hope Apple executes their plan well. The mobile phone business is getting crowded all of a sudden e.g. Best Buy, Disney, ESPN etc. I think it will come down to design e.g. Razr.
Cinch
I agree at least since the iPod. As an investor, I hope Apple executes their plan well. The mobile phone business is getting crowded all of a sudden e.g. Best Buy, Disney, ESPN etc. I think it will come down to design e.g. Razr.
Cinch
infowarfare
Apr 5, 05:22 PM
Problem is, its still Final Cut and will still suck at managing media.
I'm not trolling, this is an honest question. But isn't a Final Cut pretty much worthless for commercial use without a way to put the results on Blu-Ray?
Really? And yet, it seems to be good enough for the top directors in the industry.... some of the recent Academy nominated films were all edited on Final Cut, including the Cohen Brothers' "True Grit", and "Winter's Bone". Also, David Fincher and Francis Ford Coppola used FCP on their last films... these are all people that have access and can afford cutting their films on AVID and yet, they recently choose Final Cut Pro... so why do people even question it? :rolleyes:
I'm not trolling, this is an honest question. But isn't a Final Cut pretty much worthless for commercial use without a way to put the results on Blu-Ray?
Really? And yet, it seems to be good enough for the top directors in the industry.... some of the recent Academy nominated films were all edited on Final Cut, including the Cohen Brothers' "True Grit", and "Winter's Bone". Also, David Fincher and Francis Ford Coppola used FCP on their last films... these are all people that have access and can afford cutting their films on AVID and yet, they recently choose Final Cut Pro... so why do people even question it? :rolleyes:
Tones2
Apr 19, 02:45 PM
Talking to me?
I am not trying to convince; simply stating opinions by providing facts. Problem?
No, I was talking in general. Not at all specifically about you.
Tony
I am not trying to convince; simply stating opinions by providing facts. Problem?
No, I was talking in general. Not at all specifically about you.
Tony
gnasher729
Aug 17, 03:57 AM
[QUOTE=jicon]Lots of stuff on Anandtech about the poor memory performance on the Intel chipset./QUOTE]
FB Dimms are not designed to give maximum bandwidth to one chip, they are designed to give maximum bandwidth to _four_ cores. Instead of having _one_ program running to test memory bandwidth, they should have started four copies of it and see what happens. That is what you have doubled front side bus, buffered memory and two separate memory units for. The biggest criticism in the past against Intel multi-CPU systems was that the memory bandwidth didn't scale; in the Mac Pro, it does.
FB Dimms are not designed to give maximum bandwidth to one chip, they are designed to give maximum bandwidth to _four_ cores. Instead of having _one_ program running to test memory bandwidth, they should have started four copies of it and see what happens. That is what you have doubled front side bus, buffered memory and two separate memory units for. The biggest criticism in the past against Intel multi-CPU systems was that the memory bandwidth didn't scale; in the Mac Pro, it does.
nsjoker
Aug 17, 01:41 AM
lol you mac folk and your photoshop :D
let's get some game benchmarks :rolleyes:
let's get some game benchmarks :rolleyes:
Raid
Apr 28, 11:04 AM
I really have nothing to add to this thread, the whole thing was silly from the get go and is just a fantastic example of how American politics is more show than substance. (and a over-the-top- soap opera at that!)
But I saw this today and thought I would share:
http://cheezfailbooking.files.wordpress.com/2011/04/funny-facebook-fails-doubting-thomas1.jpg
You may now continue distract yourselves from real issues.
But I saw this today and thought I would share:
http://cheezfailbooking.files.wordpress.com/2011/04/funny-facebook-fails-doubting-thomas1.jpg
You may now continue distract yourselves from real issues.
myemosoul
Jun 22, 03:27 PM
Ronbo,
I am in Southwest NJ by Philadelphia, Gloucester county.
I am in Southwest NJ by Philadelphia, Gloucester county.
SkyStudios
Apr 25, 04:43 PM
Please, link me any evidence this is submitted to Apple.
Apple only recently added the info into iTunes agreements, last year they where sued for collecting emails, chats and political views, this means they seriously can get access.
BTW a the devices unique ids can be simulated and one can plant a crime on another if the authorities actually depended on it.
Apple only recently added the info into iTunes agreements, last year they where sued for collecting emails, chats and political views, this means they seriously can get access.
BTW a the devices unique ids can be simulated and one can plant a crime on another if the authorities actually depended on it.
kalun
Sep 18, 11:27 PM
As I is naught en Amerikan canned sumone plz tell mi wen tanksgifting is? :p
lol, 1337 sp3ak FTW!!
lol, 1337 sp3ak FTW!!
HecubusPro
Sep 19, 12:54 PM
I'm kinda glad they didn't release the macbook pro's today. All that means, if they are released next week, it will be more than just a minor update :-D Here's to hoping!
I don't know if that's proof or a reason enough to think they'll have more than a chip drop-in, but I'm certainly hoping that it does get announced, and that you're right. :)
I don't know if that's proof or a reason enough to think they'll have more than a chip drop-in, but I'm certainly hoping that it does get announced, and that you're right. :)
